Product Blog

New Device List (beta) in Dashboard

Wednesday, August 13th, 2008

As some of you have noticed, we’ve been working on a new version of the device list page in Dashboard. Our goal with the new device list is to make it easier for you to get the information you need about the devices in your network. Here are some of the most prominent features of the new device list:

- Icons that make it easy to see, at-a-glance, whether a device is a Meraki Mini, Meraki Indoor, or Meraki Outdoor, whether it is online or offline, and whether it’s functioning as a gateway or repeater

- The ability to filter the list by hardware type, device status, role, and usage (bytes transferred)

- A search box to find devices by name or MAC address

- Richer data in the device details view, including current and historical routing information

We’ve found these features valuable in managing our own network (Free the Net), and we hope they’ll be useful for you as well. Give it a try, and let us know how it works for you by using the “I wish this page would…” link at the bottom of the page.

Many thanks to our early-beta testers, who provided invaluable feedback to improve the new device list. Also, we’re still working out some issues with Internet Explorer 6, so you may want to try the beta device list in a more recent browser like Internet Explorer 7 or Firefox.

- Posted by Mukesh Agrawal

More Options for Free Access in Pro Networks

Monday, June 9th, 2008

All Meraki Pro administrators now have additional configuration options for free access in tiered access networks. Previously the only option available was to enable or disable 20 minutes of free access for un-paid or un-registered users. Now you can set the free access period to be any length of time, or a full day.

To configure free access time and bandwidth limits, log in to your Meraki Dashboard and click on the configure tab.

- Posted by Cooper Marcus

Meraki Billing Enhancements

Tuesday, June 3rd, 2008

We’re excited to announce two improvements to the Meraki Billing system: PayPal Payout and Additional Currencies. These features are currently in beta testing, and we’d like to invite you to try them and let us know what you think.

PayPal Payout

Meraki Billing now supports electronic payout via PayPal. You can enable PayPal payout by logging into Dashboard and going to Configure -> Billing Payout. We hope this will make it even easier for you to receive your payments.

Note that PayPal is available for the payment from Meraki to you, not for charging end users.

Additional Currencies

We are also testing support for additional billing currencies. This means you can now charge your end users for network access in one of several supported currencies and receive payment in that same currency via PayPal. We currently support the Euro, British Pound, and Canadian Dollar.

You can select your currency in Configure -> Basic. If you’ve ever had a billing transactions in your network, you’ll need to create a new network to switch currencies. See the international currency transition knowledge base article for details.

- Posted by Hans Robertson

Case based support now available to all Meraki customers

Tuesday, May 27th, 2008

Meraki is pleased to announce that case based support, previously available only to Pro and Carrier Edition customers, is now available to all Meraki customers. To access case based support, log in to your Meraki Dashboard and click on the support tab.

Prior to submitting a case, we strongly encourage you to research your issue in our ever-expanding Knowledge Base. There you’ll find over 200 helpful answers to the vast majority of questions posed by our customers.

We made this improvement because of the feedback we received about support resources available to Standard and Legacy Edition customers. If you have additional feedback, please share it with us via email - we don’t have time to respond to all the messages we receive, but we do read every one.

- Posted by Cooper Marcus

New Carrier Services

Thursday, April 17th, 2008

We recently launched a number of features in our Carrier Edition that make it easier to setup and administer larger Meraki networks. Here are some of the notable new features.

RADIUS (Beta)
Our RADIUS service has been in beta for a couple of months now, and feedback has been great. We’re adding high availability and failover features.

Custom Splash Pages
A number of people have asked for the ability to create fully custom splash pages using their own HTML. We’ve got that in the product today.

Walled Garden
Operators who are using RADIUS and their own sign up processes can now designate an IP range that unauthorized users can reach. You might use this to create a user sign-up process on your own website, or give free access to certain areas while limiting access to the broader Internet.

Lawful Intercept (Beta)
A number of jurisdictions require network operators to be able to comply with intercept requests. In the past , this was challenging because of Meraki’s use of NAT. We’ve built a special interface that allows operators to isolate the traffic of a client onto a single port range, enabling integration with existing lawful intercept systems.

Example Usage: An Integrated Network
Larger network operators can combine these features to integrate Meraki into existing network management systems. For example, you might create a splash page encouraging people to sign up for your service. Then, create a walled garden around your own signup and billing systems. Finally, you can attach your own user management system to Meraki using RADIUS.

- Posted by Hans Robertson

Welcome to the Meraki Product Blog

Wednesday, April 9th, 2008

Meraki’s goal has always been to change the economics of Internet access. By enabling companies and organizations to build large-scale networks quickly and cheaply, we figured we could get more people online, more often, and in more places. The response over the past year has been amazing: our customers have built thousands of networks covering villages in Chile and apartment complexes in California. We’ve also gotten a lot of excellent feedback. People email, call us, and drop by the office every day. In response, we’ve been busy building new features. We’re going to use this blog to keep everyone abreast of our latest product developments.

And now for the good stuff! There’s been a lot of product activity over the last couple of months that we’d like to share. Below are some of the most significant improvements. Email us and let us know what you think.

User List
A number of people told us that they need to understand what a given user is doing, not just a given device. So we added a user list, where you can see a user’s activity across all of her devices. This works whether your network uses Meraki’s billing, native user auth, RADIUS, or our prepaid card system. To use it, just login to Dashboard and go to Monitor-Users.

Enhanced Failover
Internet connections sometimes go down. Previously, this caused problems because repeaters would continue to send traffic to the failed gateway, even if another gateway was available. The mesh is now smart enough to recognize when a gateway’s internet connection has failed, and automatically recovers once the connection comes back up.

Network Isolation
Multiple Meraki networks in the same area no longer route traffic between each other. This is an important security enhancement that will become more important as the number of Meraki networks continues to grow.

Routing over Ethernet
Some people have wondered what the second Ethernet port on the Meraki outdoor might be used for. The second port, combined with routing over Ethernet, lets you combine two Meraki radios together. Here’s one way this could work. Let’s say you have a portion of your mesh that is far away from its gateway. Put a directional antenna on one Meraki Outdoor to get a strong signal to your gateway. Then, attach a second Meraki Outdoor using a regular Ethernet cable. Finally, put an omni-directional antenna on the second outdoor so you can build out the mesh.

Run Dark
Sometimes you just don’t want to draw attention to your Meraki repeater, especially at night. You can now turn off the LEDs on your Meraki network.

- Posted by Hans Robertson