Jobs at Meraki

• Western Region

Meraki, Inc Is an industry-leading and award-winning provider of cloud networking solutions. Meraki’s patented networking systems and cloud-based management services are fundamentally improving the quality, speed of deployment, and economics of deploying enterprise class networks. Today there are millions of users on Meraki-based networks in more than 130 countries throughout the world. Meraki is based in San Franciscolifornia and is backed in part by Google and Sequoia Capital. Our growth has created a unique opportunity for an exceptional individual to join Meraki as Director, Carrier Sales.

Responsibilities

• Hunt, acquire, and develop strategic carrier relationships for Meraki’s growing portfolio of cloud networking products
• Indentify, qualify and execute strategic business relationships. This includes early identification of potential target partners to selling, negotiating and executing the contracts to planning, enablement and successful revenue ramp.

Requirements

• Strong carrier account acquisition background. Proven experience building, on boarding and managing highly successful carrier accounts.
• Must possess strong experience in large scale strategic selling and driving larger/strategic deals to close.
• Ability to build relationships and influence multiple stakeholders ranging from executive management, channel partners, sales, customers, marketing, and technical management.
• Must have the ability to move fast, and execute under intense deadlines.
• Excellent interpersonal, motivational and communications skills.

• Stamford
• Minneapolis
• Boston
• Detroit
• Los Angeles
• Indianapolis
• Houston

The Regional Sales Manager will drive new sales revenue by prospecting, identifying, and developing new corporate accounts. This is a high energy position requiring an individual to be extremely motivated and results-driven with a hunter mentality; it will also require someone who is equally comfortable working in a strategic and tactical capacity. As a member of the Meraki sales team, you will be a self-starter and possess a strong entrepreneurial spirit, self-motivation, and intense enthusiasm. A proven track record of sales success in the technology space, exemplary sales skills, and vision and patience, are all critical factors to success in this role.

Responsibilities

• This is an individual contributor role responsible for delivering on sales quotas and growing the assigned region through aggressive prospecting, identifying, negotiating and closing of new accounts.
• Manage and sustain a sales pipeline via a complete understanding of the wireless networking space to determine fit and enable predictable success at an account level. Build and maintain relationships with key influencers in the industry.
• Work within a team environment in conjunction with Meraki Inside Sales Representatives, Sales Engineers, Marketing, and Channel Partners to maximize sales efforts and success rate.

Requirements

• Strong sales background. A proven closer who can deliver sales results on plan. Experience with direct touch indirect sales through channel a plus.
• 5-10 years technology vendor experience with at least 3 years demonstrated success in a field sales capacity.
• Great relationship skills and proven decision making ability: critical thinking, tenacity, resilience, inter-personal/presentation, and executive level selling skills.
• Strong organizational skills with the ability to prioritize and manage time.
• Bachelor's degree or equivalent preferred.
• Travel requirement: approximately 75%.

• Cleveland
• Florida
• Toronto
• Washington
• Chicago
• Dallas

The System Engineer's primary responsibility is to assist our Field Sales Team with technical sales activities for new and existing opportunities. Sales Engineers will have in-depth knowledge of Meraki’s solutions, competitors' offerings and can demonstrate competitive advantages to both Prospects and Partners. The Sales Engineer is a critical component to the Sales Team and is designed to display an in-depth knowledge about Meraki and industry related solutions and trends. Must be technically savvy, highly motivated, and self-directed.

Meraki seeks a Systems Engineer with abilities to conduct online product demonstrations, answer technical questions, contribute to proposals, and analyze client needs to provide technical solutions in a pre-sales technical role. In additional to technological aptitude, and the ability to learn quickly and stay current, the ideal candidate's interpersonal, presentation and troubleshooting skills evoke passion and confidence.

Responsibilities

• Become the technical subject matter expert and thoroughly understand products, features, functions, and benefits while being able to share with all levels of organization and clients.
• Understand customer requirements for wireless networks and explain how Meraki will integrate with current infrastructure, as well as service future needs by assisting the Sales Team as a technical resource for all product related inquires
• Create product documentation for public/internal audience and perform competitive analysis regarding competing products
• Perform site surveys and provide onsite deployment assistance on large deployments
• Assist Channel Partners in effectively marketing and selling the Meraki solution, and provide technical guidance to the Channel
• Ability to act as technical lead in product demonstrations, own all technical inquires and drive prospects to closure
• Expert knowledge of 802.11a/b/g/n wireless networks, site surveys, requirements gathering, deployment challenges
• Solid understanding of wired networks, including firewalls, content filters, routing/switching, VLAN's, etc.
• Understand wireless security methodologies, including 802.1x w/ RADIUS integration

Requirements

• Proven track record of 5-10 years in a sales engineer capacity
• Exceptional sales skills, strong verbal and written communication skills, and proven negotiation techniques and ability to teach these skills to others.
• Great relationship skills, tenacity, resilience and inter-personal/presentation skills.
• Wireless, networking, enterprise software or IT experience preferred.
• Strong organizational skills with the ability to multi-task and set priorities.
• Ability to travel +75%
• BS or MS degree in computer science, computer engineering or related discipline.

• San Francisco

The Sales Engineer's primary responsibility is to assist our Inside Sales Team with technical sales activities for new and existing opportunities. Sales Engineers will have in-depth knowledge of Meraki’s solutions, competitors' offerings and can demonstrate competitive advantages to both Prospects and Partners. The Sales Engineer is a critical component to the Sales Team and is designed to display an in-depth knowledge about Meraki and industry related solutions and trends. Must be technically savvy, highly motivated, and self-directed.

Meraki seeks a Systems Engineer with abilities to conduct online product demonstrations, answer technical questions, contribute to proposals, and analyze client needs to provide technical solutions in a pre-sales technical role. In additional to technological aptitude, and the ability to learn quickly and stay current, the ideal candidate's interpersonal, presentation and troubleshooting skills evoke passion and confidence. This is an Inside job with very little travel required.

Responsibilities

• Become the technical subject matter expert and thoroughly understand products, features, functions, and benefits while being able to share with all levels of organization and clients.
• Understand customer requirements for wireless networks and explain how Meraki will integrate with current infrastructure, as well as service future needs by assisting the Sales Team as a technical resource for all product related inquires
• Create product documentation for public/internal audience and perform competitive analysis regarding competing products
• Perform site surveys and provide onsite deployment assistance on large deployments
• Assist Channel Partners in effectively marketing and selling the Meraki solution, and provide technical guidance to the Channel
• Ability to act as technical lead in product demonstrations, own all technical inquires and drive prospects to closure
• Expert knowledge of 802.11a/b/g/n wireless networks, site surveys, requirements gathering, deployment challenges
• Solid understanding of wired networks, including firewalls, content filters, routing/switching, VLAN's, etc.
• Understand wireless security methodologies, including 802.1x w/ RADIUS integration

Requirements

• Proven track record of 5-10 years in a sales engineer capacity
• Exceptional sales skills, strong verbal and written communication skills, and proven negotiation techniques and ability to teach these skills to others.
• Great relationship skills, tenacity, resilience and inter-personal/presentation skills.
• Wireless, networking, enterprise software or IT experience preferred.
• Strong organizational skills with the ability to multi-task and set priorities.
• BS or MS degree in computer science, computer engineering or related discipline.

• Mediterranean
• DACH Region
• Eastern Europe
• Middle East
• San Francisco

Sales Representatives at Meraki are upbeat, focused and well-organized individuals, and will join our Small and Mid-sized Enterprise sales team, focused on 100 to 1000 person organizations. You must be comfortable making dozens of calls a day, working with channel partners, generating interest, qualifying prospects, building solutions and closing sales of $10K to $50K. You must also have demonstrated experience prospecting and growing an account list, as well as closing sales.

Responsibilities

• Be responsible for the entire sales process from prospecting to close.
• Team with channel partners to build pipeline and close deals.
• Understand customer needs and requirements.
• Effectively demonstrate software product through use of WebEx/Adobe Connect
• Close sales and achieve quarterly sales quotas.

Requirements

• 2 or more years of selling experience in hardware/software sales.
• Proven track record in inside sales.
• Experience in closing deals in the $10-$50K range.
• Ability to manage entire sales process from prospecting through close.
• Ability to manage in fast paced, and high growth environment.
• Excellent communications capabilities, BA/BS degree preferred

• San Francisco

We’re seeking a Sales Operations Analyst to help support the Sales organization by managing critical business processes related to commissions, contracts and other operational initiatives.  This role requires collaboration with cross-functional departments and being recognized as the expert for all related sales processes.  This is a great opportunity to create scalable processes to support a fast growing company where your responsibilities will increase exponentially with your ability.

Responsibilities:

• Manage and optimize sales processes related to the sales commission program
• Be a key contact for Sales and Finance regarding sales commission inquires, issues, policy and processes
• Manage processes to identify data inconsistencies and correct related data.
• Prepare monthly analysis of sales performance and analytics. 
• Manage Sales contract vehicles and drive initiatives to optimize processes.

 

Job Qualifications:

• BA/BS degree  
• Minimum of 2+ years relevant experience and solid understanding of industry business processes
• Strong quantitative, analytic, and problem solving skills
• Ability to prioritize tasks efficiently with high level of attention to detail
• Excellent project management, interpersonal and organizational skills
• Ability to work under tight deadlines while being flexible and responding to changing conditions
• Demonstrated ability to influence and foster collaborative relationships with cross functional departments
• High degree of proficiency with productivity tools (especially MS Excel)
• Knowledge of enterprise ERP, CRM and/or SFA systems (Salesforce.com is a plus)
• Sense of humor

• San Francisco

Meraki’s networking systems bring enterprise-class networking to organizations of all sizes. Meraki’s unique cloud-hosted controller architecture provides centralized management and security through an intuitive web interface, eliminating the high costs and complexity associated with traditional networking systems. Every day, over 18,000 organizations in 140+ countries around the world rely on Meraki for their networks.

Meraki is based in San Francisco, California and is a privately held company backed in part by Google and Sequoia Capital.  We are looking for experienced Sales Recruiters to help us build a world-class team.

This is a key role at Meraki helping to build the industry leading sales team that supports Meraki’s aggressive growth. This is a high energy position requiring an individual to be motivated and results-driven. The successful recruiter will lead the sales recruitment efforts as a self-starter and will possess a strong network, an entrepreneurial spirit, self-motivation, and intense enthusiasm.

Manage all aspects of the recruiting process; Sourcing and screening candidates, scheduling interviews, managing candidates through the application process, and presenting and negotiating employment offers.

Skills:
Ideal candidates possess high motivation & drive to succeed, commitment to getting the job done no matter what, and thrive in an informal, fun environment.  Helpful past experiences include:

• 5+ years full-cycle recruiting (sourcing, candidate management, offer negotiation, closing
• Managing high-volume hiring ramp
• Facilitating hiring in a relatively young company

Attributes:

• Learning agility
• Self-motivated
• Desire to teach and learn
• Drive for excellence
•  Ability to work onsite 100% in Potrero Hill

• San Francisco

Meraki’s networking systems bring enterprise-class networking to organizations of all sizes. Meraki’s unique cloud-hosted controller architecture provides centralized management and security through an intuitive web interface, eliminating the high costs and complexity associated with traditional networking systems. Every day, over 18,000 organizations in 140+ countries around the world rely on Meraki for their networks.

Meraki is based in San Francisco, California and is a privately held company backed in part by Google and Sequoia Capital.  We are looking for experienced Sales Recruiters to help us build a world-class team.

This is a key role at Meraki helping to build the industry-leading sales team that supports Meraki’s aggressive growth. This is a high-energy position requiring an individual to be motivated and results-driven. The successful Coordinator will support several recruiters, and be the glue that holds the recruiting team together.  Experience with scheduling, background checks, offer letters, executive support, balancing competing priorities and intense enthusiasm are all ideal characteristics for someone in this role.

You will manage all logistics of the recruiting process: scheduling interviews, hosting candidates onsite, owning the background check process, providing direct support to recruiters as needed, and managing the hand-off from recruit to hire.


Skills: 

Ideal candidates possess high motivation & drive to succeed, commitment to getting the job done no matter what, and thrive in an informal, fun environment.  Helpful past experiences include:

•  5+ years supporting full-cycle recruiting; experience with executive hiring is a plus
• Facilitating hiring in a relatively young company

Attributes:

• Learning agility
• Self-motivated
• Desire to teach and learn
• Drive for excellence

Ability to work onsite 100% in Potrero Hill

• Anywhere

The world is changing and Meraki is leading the way. As the world’s leading manufacturer of cloud-managed networking solutions, Meraki helps customers realize the benefits of intelligent, hosted command-and-control systems. Meraki’s patented Enterprise Cloud Controller, plug-n-play intelligent access points, advanced security appliance and access switches fundamentally improve the quality, speed of deployment, and economics of providing secure, reliable, managed network access. With millions of users on Meraki-based networks in more than 140 countries throughout the world, Meraki is based in San Francisco, California and is backed in part by Google and Sequoia Capital. 

Our growth has created a unique opportunity for an exceptional individual to join Meraki as a Partner Business Manager, DMR to help manage our partners in the Northeast or Central regions.

Position Overview:
Reporting to the Senior Manager of WW Channel Sales, the Partner Business Manager will provide insightful leadership and drive incremental sales revenue by building strong partnerships with assigned DMR partners. You will be responsible for evangelizing the Meraki brand, engaging with DMR sales associates and customers to achieve revenue goals, developing quarterly marketing and sales plans, and acting as the primary point-of-contact for day-to-day DMR business operations. You will actively participate in sales and marketing programs designed to drive top line revenue, increase market share, attract/retain DMR sales associate mindshare and Meraki preference and maintain executive level relationships with key DMR contacts. This is a high energy position requiring an individual to be extremely motivated and results-driven; it will also require someone who is equally comfortable working in a strategic and tactical capacity. As a member of the Meraki sales team, you will be a self-starter and possess a strong entrepreneurial spirit, self-motivation, and intense enthusiasm. A proven track record of success with the leading players in the DMR space, exemplary sales skills, and vision and patience, are all critical factors to successfully supporting the exponential growth of Meraki.

Position Responsibilities:

• Enable DMR Partners: Create and drive sales enablement activities based on measurable and repeatable processes. Responsible for all development and enablement activities within the partner (sales, marketing, order placement, renewals, and services).
• Manage DMR Partners: Work with the partners to develop the business to be a highly profitable and strategic part of their overall business. Responsible for ensuring a strong relationship exists with partner senior management. Work closely with the Meraki channel marketing team to drive successful programs through the DMR partners.
• Create, implement and maintain an annual business plan with the DMR partners that will establish and maintain high awareness of Meraki’s value propositions across the DMR partner organization including executive relationships. Lead quarterly business review meetings.
• Achieve key business goals and revenue quotas; manage MDF and marketing budgets; develop and deliver regular and ad hoc performance reporting. Ensure minimum partner certification and performance levels are met.

Position Qualifications:

• Strong DMR channel background and experience in building and leveraging DMR channel partners. Can influence and drive a DMR channel-focused business.
• 3+ years Technology Vendor experience (preferably in hardware and in networking, wireless, technology or like industry) selling into the DMR space.
• Track record of building and executing tactics to build best in class DMR sales and marketing engagements.
• Ability to build relationships and influence cross functionally; experience coordinating and leading executive level sales meetings and implementing quarterly business plans.
• Networking product experience preferred;
• Great relationship skills, tenacity, resilience and inter-personal/presentation skills. Group/Sales training experience a plus.
• Strong organizational skills with the ability to multi-task and set priorities.
• Bachelor's degree or equivalent preferred, MBA a plus.

• Anywhere

Regional Channel Account Executive

West (San Francisco), Northeast (New York or Boston), Southeast

 

Meraki is seeking a highly entrepreneurial channel account manager to help build a world-class channel program.

 

In this position, you will be responsible for initiating, maintaining, and growing strong channel partnerships and driving rapidly increasing revenue from our most strategic partners.  The role involves overseeing a wide variety of campaigns and activities to drive increased sales, from identifying and creating relationships with new strategic partners, to working closely with both the inside and field sales teams to ensure we get the most benefit from each of our partners through lead sharing campaigns, marketing programs, incentives, sales and technical training, and events.  You will be responsible for generating passion and enthusiasm for Meraki amongst our partner community, fostering a desire to sell Meraki, and driving partner-led revenue.

 

Ideal candidates will have excellent organizational and communication skills, creativity, and a passion for growing a business. 

 

Responsibilities

·        Identify target partners & coordinate with sales team to initiate relationships

·        Manage existing relationships, and drive revenue growth. Generate enthusiasm and passion for Meraki products among partner sales and engineering teams

·        Maintain quarterly business plans for top partner accounts

·        Develop and oversee marketing and incentive programs to drive sales

·        Coordinate sales and technical training for partners

·        Facilitate communications and deal flow between partner and Meraki sales reps

·        Collaborate with the director of channels to support the overall growth of our channel program, development of partner facing collateral and sales tools, tracking and internal communication tools, and marketing programs

 

Requirements

·        5+ years experience in channel management, channel sales, or consulting

·        Excellent interpersonal and facilitation skills (client-service oriented mindset)

·        Desire to build a world class channel program

·        Willingness to travel (~50%)

• San Francisco

Meraki is seeking an energetic, organized, and driven account development manager to manage our fast growing account development team.

Meraki's account development representatives (ADRs) are an integral part of customer acquisition. ADRs prospect for new enterprise accounts, positioning Meraki's solutions for each customer's needs, and deliver highly qualified leads to our enterprise sales team. As an ADR team manager, you will be responsible for hiring, training, and ensuring the ongoing growth and success of Meraki's ADRs. Additionally, you will be responsible for working with the ADR management team and the marketing campaigns team to scale and improve the ADR program as a whole.

This is a high growth potential position, with a path to senior marketing or sales management.

Responsibilities:

• HIre, train, and manage account development reps
• Motivate your team to exceed goals through coaching and incentives
• Develop creative new techniques to improve team productivity
• Define evaluation metrics and process improvements to increase ROI
• Identify, evaluate, and implement tools to help the team scale

Requirements: 

• High energy, with strong motivation and leadership skills
• Exceptional organizational and analytical skills
• Strong sales/marketing fundamentals, with the ability to lead by example
• 5+ years professional experience, with 2+ years experience managing a team
• Experience in B2B sales or marketing highly desirable
• Bachelors degree or higher

• San Francisco

Responsibilities

• High volume prospecting/calling into multiple organizations via cold-calling, networking, e-mail, as well as utilizing internet information sources to build and maintain a lead development pipeline.
• Articulate Meraki’s value proposition to decision-makers across multiple industries to assess buying interest.
• Learn and demonstrate a fundamental understanding of Meraki’s technology – and clearly articulate capabilities and advantages to prospective customers to successfully manage and overcome prospect objections.
• Meet and exceed daily and weekly call goals as well as deliver a high quantity of well qualified sales opportunities.
• Heavy use of CRM Application including entry and management of all lead data and ensure data integrity. (Salesforce.com experience a plus)

Qualifications

• Excellent communication skills with a pleasant and confident phone voice to create a positive brand experience in all conversations.
• Ability to work in a high energy environment.
• Attention to detail is an absolute must.
• Skilled in the utilization of Microsoft suite of products, especially Excel.
• Strong organizational skills with the ability to multi-task and set priorities.
• BA/BS degree required - strong academic performance & extracurricular involvement a plus!
• 1-3 years of sales experience

• San Francisco

Meraki is seeking a highly entrepreneurial product marketing manager with both excellent analytical and communication skills, and a solid technical background. In this position, you will be responsible for a wide variety of activities, from launching new products, providing technical education to customers and partners, building collateral and competitive positioning to assist Meraki’s rapidly growing sales team, and more. Qualified candidates will be highly articulate, analytical, have an understanding of networking and web technologies, and have excellent written and verbal communication skills.

Responsibilities

• Plan and execute product launches
• Develop creative demand generation campaigns
• Build collateral and tools for Meraki sales and partners
• Evangelize Meraki’s vision at live and online events
• Educate customers, partners, and prospective buyers
• Research and position against key competitors

Requirements

• 3-7 years experience in high-technology marketing or product management
• Exceptional writing and public speaking skills
• Familiarity with networking and web 2.0 technologies
• Hands-on technical experience highly desirable
• BS/MS in Computer Science, Electrical Engineering, or similar degree

• San Francisco

Meraki is seeking a talented front end web developer to join our creative team. In this role, you will work with a small team of graphic designers and web developers to build and maintain our corporate website, partner portal, customer forums, and internal tools.

Meraki differentiates itself through a top-notch web experiences and demand generation tools. In building Meraki's web technologies, you will play a critical part in accelerating Meraki's growth.

Responsibilities

• Design interactive web features, working with graphic designers and marketing managers
• Build customer facing web content and tools
• Implement efficient and maintainable code
• Code from both mockups and loosely defined concepts

Requirements

• Expert level command of HTML and CSS with strong Javascript skills
• Working knowledge of a scripting language (Python, Ruby, or PHP)
• Familiarity with back-end application concepts
• Strong design aesthetic (you will work closely with graphic designers, but will at times need to produce work independently or with minimal feedback)
• Experience with jQuery, salesforce.com APIs, Ruby on Rails, and git are all plusses
• 1-5 years experience, B.S. degree in computer science or equivalent

Please send us a portfolio and/or github link when you apply.

• San Francisco

We’re looking for a Hardware Project Manager to help bring new Meraki products to market. As a member of the Hardware Engineering team, this person will collaborate with engineering, product management, operations, marketing and ODM partners to launch new products. This person needs to be an excellent project manager, experienced in vendor management negotiations, and above all, a great problem solver.

Responsibilities

• Run the production validation test build and manufacturing launch
• Ensure production readiness for product launch
• Prepare documentation and hardware for certifications, manual creation and external testing
• Negotiate with vendors for schedule, cost, and resources as necessary

Qualifications

• BS in ME, IE, EE or similar is required, MBA is a plus
• 2-5 years engineering and/or operations experience in launching new electronics products
• Minimum 2 years experience working with Asian supply chains
• Able to travel up to 15% to Asia

• San Francisco

We're looking for a Quality and Compliance Engineer to ensure Meraki products are built and perform at the highest industry standards as well as achieve international compliance certifications. As a member of the hardware engineering team, you'll impact new product development, production and field performance. This person needs to be an excellent project manager to work with the external manufacturing partners and compliance agencies that are key to enabling Meraki's growth in production, new products and global sales expansion.
 

Responsibilities

• Own the quality assurance processes for manufacturing
• Run post-shipment quality programs
• Product development champion of design-for-quality, -manufacturing, and -service
• Leverage technology offerings to enhance manufacturing quality reporting
• Project manage the international certifications programs using 3rd parties

Requirements

• Exceptional electrical and mechanical engineering acumen
• Masters in Eng or similar graduate degree is preferred
• Minimum 5 years experience within the electronics industry
• Minimum 3 years experience working with new products
• must be able to travel up to 20% to Asia

• San Francisco

Sample projects

• Profile and reduce end-to-end firmware boot time
• Debug wireless noise floor calculations by analyzing register readings from thousands of devices around the world
• Tackle board bring-up for a new platform
• Design and implement a system for channel selection on multi-radio devices

Requirements

• An ability to thrive in a group environment and work in small teams
• Fluency in C
• Some device driver experience (e.g. you've called dev_kfree_skb)
• An interest in writing tools to make your life easier
• B.S. in Computer Science or the equivalent. M.S., Ph.D. a plus

• San Francisco

Responsibilities

• Assisting in the design, development and deployment of new services.
• Maintaining and building monitoring tools for production services.
• Full software life-cycle ownership.

Requirements

• B.S. or M.S. in Computer Science; Ph.D. a plus.
• Familiarity with C++, Ruby or Python and understanding of databases.
• Experience running a live service or building production systems.
• Ability to thrive in a group environment and work in small teams.

Characteristics of success

• Desire to work in a fast-paced environment with many responsibilities.
• Love of technical challenges and a sense of pride in solving them.
• Passion for hacking and building real systems.

• San Francisco

Responsibilities

• Sole responsibility for implementing solutions for CRM and SOP object and workflow management
• Architect and develop solutions that meet the requirements of cross-functional stake holders
• Work with application vendors for enhancements and bug resolution
• Document processes, integration architecture and mappings
• Monitor and resolve inconsistencies between SFDC and our ERP database
• Maintain project schedules and development roadmaps

Qualifications

• Bachelor degree in CS or related field is required
• Skilled with Salesforce APEX, SQL database and one or more programming languages
• 1-3 years relevant experience; New graduates are encouraged to apply

• San Francisco

Requirements

• Strong Javascript, CSS, and Ruby on Rails skills
• UI design intuition
• Experience with systems performance optimization
• An ability to thrive in a group environment and work in small teams
• B.S. or M.S. in Computer Science

• San Francisco

This is a new position will be responsible for managing the complete order process, from beginning to end. This function will ensure the accuracy of data needed for robust sales reporting, accurate order entry, monitoring and tracking all the business processes relating to fulfillment and customer management (both internal and external). 

Responsibilities 

• Manage and grow a team of 6+ Order Administrators
• Manage and scale the reverse logistics process
• Work with Sales and Finance as appropriate to approve orders for processing
• Liaise with Sales and Clients for issues relating to order fulfillment
• Generate daily, weekly and monthly reports as needed

                                                                      

Requirements and Qualifications

• 4 year college degree required
• Min 3 years experience in customer services/ order administration with at least 2 years at the managerial level
• Exceptional business acumen with analytical and strategic thinking skills
• Proven ability to work effectively in a changing, rapidly growing environment

• San Francisco

Responsibilities

• Sales order processing for hardware, services, licenses
• Customer and sales data entry
• Domestic and international shipping quotations
• Warranty and returns processing
• Issues resolution
• Communication with internal and external Sales Reps
• Other duties as assigned

Qualifications and Skills

• BA/BS degree is required
• 2+ years experience as an order admin or similar experience required
• Experience with technology sales process required
• MS Excel intermediate skills are required
• Excellent organization and communications skills (phone, email, meetings) required
• Ability to work in a fast paced environment
• Salesforce.com and Dynamics Great Plains (or other similar ERP system) skills are preferred
• Professional, reliable, and able to multi-task
• Excellent organization and communications skills (phone, email, meetings) required

• San Francisco

We are looking for a Fulfillment Administrator to support the shipping needs of customers, operations, and sales teams, and to facilitate the flow of shipments to customers. This opportunity requires an experienced individual with high attention to detail, excellent problem solving abilities, and an enthusiastic attitude.

Responsibilities:

• Oversee allocation of orders and transmission to the distribution center - Coordinate day to day activities at the warehouse
• Manage Meraki's shipping email inbox
• Domestic and international shipping quotations
• Other duties as assigned

Requirements and Qualifications:

• BS or BA degree is required
• 3 + years experience working with a fulfillment warehouse and/or ax logistics team
• Experience with international shipping, customs documents, carriers
• MS Excel advanced skills are required
• Salesforce.com and Dynamics GP skills are a plus
• Excellent organization and communications skills (phone, email, meetings)

• San Francisco

Responsibilities

• Research and resolve issues reported by Meraki customers and partners.
• identify issues suitable for entry in the Meraki Knowledge Base. Write, review, and release KB articles.
• Work with engineering to diagnose and resolve critical escalated issues.
• identify, reproduce, and document bugs.

Requirements

• Basic understanding of networking fundamentals, e.g., be able to explain the functions of and differences among the link, network, transport, and application layers.
• Outstanding account management, follow-through and problem solving skills, resourcefulness, attention to detail, and communication skills, both verbal and written.
• Fluency in English.
• Excellent speaking and writing skills.
• B.S. in computer science or a related technical discipline.

Characteristics of success

• 2 years experience with networking products.
• Experience supporting or testing LANs, VLANs, VPNs, NAT devices, or DHCP servers.
• Experience installing and trouble-shooting Wi-Fi networks (802.11a/b/g/n).
• Ability to multi-task and to work under pressure.

• San Francisco

Responsibilities

• Contact prospective customers who have received trial equipment to schedule a support call
• Assist the customer via phone in setting up the trial equipment in their environment
• Follow up with prospects to answer technical questions on the evaluation equipment
• Work with engineering and support to diagnose and resolve issues.
• Work with Sales to coordinate the customer communication and follow up

Requirements

• Basic understanding of networking fundamentals, e.g., be able to explain the functions of and differences among the link, network, transport, and application layers.
• Outstanding account management, follow-through and problem solving skills, resourcefulness, attention to detail, and communication skills, both verbal and written.
• Fluency in English. Multi-lingual is a plus.
• Excellent speaking and writing skills.
• B.S. in computer science or a related technical discipline.

Characteristics of success

• 2 years experience with networking products.
• Experience supporting or testing LANs, VLANs, VPNs, NAT devices, or DHCP servers.
• Experience installing and trouble-shooting Wi-Fi networks (802.11a/b/g/n).
• Ability to multi-task and to work under pressure.

It's an exciting time at Meraki! We offer a competitive salary, company sponsored medical, dental and vision coverage, free lunches, employee fitness program, and vacation/holidays.

• San Francisco

Responsibilities

• Respond to daily user support requests.
• Streamline and improve end-user experience and efficiency.
• Plan, execute and document, server, telephony, and software upgrades.
• Work with vendors to procure cost effective hardware and services.

Requirements

• Solid background installing and managing Microsoft desktop and server applications and services.
• Outstanding project management, documentation, follow-through and problem solving skills, resourcefulness, attention to detail, and communication skills.
• Outstanding account management, follow-through and problem solving skills, resourcefulness, attention to detail, and communication skills.
• Excellent speaking and writing skills.
• B.S. in computer science or a related technical discipline.

Characteristics of success

• 2-4 years experience desktop and server support including hardware support, backups, imaging, Gmail and Google Apps administration.
• Experience supporting PC, Mac and Linux environments.
• Ability to multi-task and to work under pressure.
• Excellent customer service skills.

• San Francisco

Meraki is looking for a talented product manager to guide Systems Manager, our Mobile Device Manager (MDM) product. Systems Manager allows our customers to configure, support, and manage all their mobile devices (e.g., iPhones, iPads, laptops, etc) from the cloud. There is tremendous growth opportunity in the Mobile Device Manager market and you have the opportunity to be on the leading edge to define the vision, strategy, and roadmap for this product. If you’re eager to work on next generation cloud networking products and have a proven track record of excellence, we have a spot for you.

Responsibilities

• Gather and prioritize customer requirements
• Define product strategy, roadmap, positioning, and pricing
• Work with our world-class engineers to build the products
• Assist and train our rapidly growing sales team

Requirements

• BA/BS in Computer Science or a related technical field
• MBA from a top program desired
• 2-5 years of work experience in technology

Who we are
Meraki is a rapidly growing San Francisco based startup that provides our customers with cloud managed networking solutions. We are backed by leading investors from Google, Sequoia Capital, and DAG Ventures.

http://www.meraki.com/lib/pdf/meraki_2012_corporate_brochure.pdf

• San Francisco

The Business Operations team works with multiple teams across Sales, Marketing, Engineering and Operations to help deliver an amazing customer/partner experience while ensuring the right systems and processes are in place to support the company’s rapid growth.

The role involves continuously tackling complex internal and customer facing problems, analyzing the data, coming up with practical solutions, and seeing those solutions through to implementation - whether the solution involves partnership strategies, marketing/communication collateral, training programs, process changes, systems development, or all of the above.

This opportunity requires an analytic thinker with excellent business acumen, a love for data driven insights, strong interpersonal and problem solving skills, excellent written and verbal communication. Strong team leadership experience, and ability to make progress on cross-functional projects is essential.

This is an amazing opportunity for a driven candidate to work on the company’s biggest opportunities (and challenges) to support rapid growth, while being exposed to all parts of the business, and having frequent interaction with senior leadership.

Responsibilities

• Identifying and prioritizing the highest value projects on which to focus
• Quantitative data analysis (pulling from salesforce.com, internal databases, market research, etc.)
• Qualitative research based on discussions with internal teams, process mapping, customer and
  partner interviews, market analyses, and competitive assessments
• Summary and presentation of findings to internal teams and Meraki leadership
• Participation in and/or leading ad-hoc internal teams in implementing and rolling out new
  processes, training tools, or systems
  

Requirements

• BA/BS degree with demonstrated outstanding academic achievement from a top tier school and an aptitude for analytics
• 3-5 years of consulting experience at a top firm or equivalent
• Excellent excel and data analysis skills
• Solid understanding of computer science and engineering a plus
• Exceptional business acumen, analytic and strategic thinking, and synthesis skills